De Roma

De Roma in Borgerhout, a charming old people's theater and cinema, is known as a vibrant center of culture and community. Each year, this iconic venue welcomes around 170,000 visitors and hosts over 400 diverse events, ranging from concerts and theater performances to circus shows, children's flea markets, and dance parties. The team, consisting of 22 permanent staff members and a large group of volunteers, works daily to bring this lively schedule to life. Despite this, De Roma faced a significant challenge: communication between their two locations was cumbersome and inefficient, making it seem as if they were two completely separate entities.

The communication problem at De Roma was particularly noticeable due to the separate systems for internet and telephony at their different locations. On one side was the office, with separate partners for internet and telephony. On the other side was the auditorium of De Roma, which worked with different partners. This division led to a confusing and frustrating experience, where communication between the locations was difficult and time-consuming. It seemed as if the two parts of De Roma did not work well together, causing the daily operations to be inefficient and leading to problems with internal processes.

To address this challenge, De Roma decided to partner with Dstny. After a thorough discussion of their problems and needs, Dstny provided a scalable solution that allowed De Roma to function as one integrated entity. The proposed solution ensured that both internet and telephony systems were seamlessly aligned, making communication between the locations smooth and efficient. The result was an effective and trouble-free experience that would continue to work well both today and in the future. The satisfaction was so high that De Roma also approached Dstny for their WiFi solutions for artists and staff. The collaboration with Dstny, which began in September 2015, has proven successful, with strong cooperation and a responsive customer service that promptly addresses any questions and issues, according to Rob Gielen from De Roma.